FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page! If you can't find what you're looking for, don't hesitate to reach out to email us at support@vicwellhealth.com. We're always happy to answer your questions!
Products Related
Where are your products made from?
Where are your products made from?
Our manufacturing facilities are GMP certified and FDA registered. Here are the certificates get from our manufacturing facilities.（The name of the factories are blurred to protect their privacies）
Shipping Related
How Long is Your Shipping Time？
How Long is Your Shipping Time？
It usually takes two weeks or shorter. But during peak seasons like (November to January next year), the shipping time may take longer and we appreciate your wait.
When Will I receive a tracking code?
When Will I receive a tracking code?
You will receive a tracking code and tracking link in the notification email once we ship your products. Generally speaking, we will ship your products in 1 - 3 business days after you place an order.
How Much is Your Shipping?
How Much is Your Shipping?
We offer free shipping for orders over $50, otherwise we charge a flat fee for $4.99 per order.
Order Related
Where is my order?
Where is my order?
Generally speaking, it takes 2 weeks for your order to arrive and you can always track your shipment by using the tracking code and link in the "order has shipped notification" email to see where it is. Please email us if you need further assistance.
I'd like to refund/return/cancel the order.
I'd like to refund/return/cancel the order.
Our products are backed by 60 days money back guarantee. Please email our customer support along with your order number for assistance.
I've received wrong products!
I've received wrong products!
Please email our customer support along with your order number for assistance.